Sentiment analysis

Graf-in Tech has developed a solution using Twitter data to analyze customer sentiments, behaviours and trends.  This solution provides valuable customer feedback insights to inform decisions and assist clients improve brand management, customer satisfaction and retention.

The solution BI dashboards allows users to drill down to highlights the main issues followers are not happy with that need to be fixed by the service provider. Customer Sentiment Analysis BI dashboards  are tailored to customer requirements and developed using multiple data sources available at the client’s disposal.